Shipping policy
Shipping Policy
We process orders within 1–2 business days after payment is confirmed.
Shipping times
Estimated delivery times are:
- Domestic: 5–10 business days
- International: 7–21 business days
Please note that shipping times are estimates and may vary depending on location, customs processing, carrier delays, holidays, or high order volume.
Shipping costs
Shipping fees are calculated at checkout unless otherwise stated.
Order tracking
Once your order ships, you will receive a tracking number by email if tracking is available.
Incorrect address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Delays
We are not liable for delays caused by shipping carriers, customs, natural events, or other circumstances beyond our control.
Lost or stolen packages
If your package is marked as delivered but you have not received it, please first check with household members, neighbors, or your local carrier. If you still need help, contact us at support@taileno.com.
Customs, duties, and taxes
International customers are responsible for any customs fees, duties, or taxes charged by their country.
For shipping questions, contact:
Email: support@taileno.com